Pricing

Free live chat pricing for teams, plus AI chat options in the same platform.

Launch free live chat with 1 included agent, scale into paid seat plans as your team grows, and choose AI billing when you want automation in the same customer workflow.

View Live Chat Plans See AI Pricing
Free
$0 / month

A forever-free starting point for teams that want branded website live chat with 1 included agent and room to grow.

  • 1 live agent included
  • 100+ chat themes
  • Unlimited chats
  • Departments and websites supported
  • 3 year chat history
Start Free
Starter
$15 / month

Entry paid plan for lean teams that want premium support tools without adding operational weight.

  • 1 live agent included
  • Unlimited agents and departments
  • Unlimited websites and chats
  • 3 year chat history
Choose Starter
Popular
Basic
$29 / month

A balanced plan for growing teams that need more seats and longer support history.

  • 2 to 4 seats
  • Unlimited agents, departments, and websites
  • Unlimited chats
  • 5 year chat history
Choose Basic
Corporate
$59 / month

For established operations that want more seats, more continuity, and less compromise.

  • 5 to 9 seats
  • Unlimited agents, departments, and websites
  • Unlimited chats
  • 5 year chat history
Choose Corporate
Enterprise
$99+ / month

High-capacity coverage for larger organizations that need more seats and longer retention.

  • 10+ seats
  • Unlimited agents, departments, and websites
  • Unlimited chats
  • 15 year chat history
Choose Enterprise
Integrated AI options

Choose the AI pricing system in about 30 seconds.

MyLiveChat has two AI billing systems. The important question is simple: who pays the model bill? If you want MyLiveChat to host the key and include replies, use Managed AI. If you already have your own OpenAI account and want direct provider billing, use Own-Key AI.

Managed AI
We pay the model bill
Fastest rollout
  • $29/site/month starts the program with 1,000 replies.
  • MyLiveChat manages the AI key, included reply allowance, and usage reporting.
  • Best when you want one invoice, a guided rollout, and clearer reply-limit alerts.
Compare Managed Plans
Own-Key AI
You pay OpenAI directly
For existing AI teams
  • $15/AI agent/month to MyLiveChat, plus your own OpenAI bill.
  • You control the provider account, rate limits, and model-side spend policies.
  • Best when the customer already has an OpenAI key and wants billing to stay there.
See Own-Key Details
Quick decision guide

Which pricing system fits you?

Who pays the model bill?

Managed AI: MyLiveChat

Own-Key AI: Your OpenAI account

Monthly pricing shape

Site plan with included replies and usage guidance.

$15/AI agent/month plus direct provider spend.

Best fit

Teams that want predictable rollout, included reply budgets, and easier onboarding.

Teams with existing AI governance, provider budgets, or customer-owned model accounts.

Limit alerts

We warn when usage gets close to the allowance and can guide the next 1,000 replies or plan upgrade.

You monitor provider-side spend and usage in your own OpenAI account.

Managed Starter
$29 /site/month
  • 1,000 AI replies included
  • 1 AI bot
  • Website + FAQ + text training
  • Human handoff
  • Trial capped at 300 replies
Managed Business
Popular
$99 /site/month
  • 5,000 AI replies included
  • Higher answer quality
  • Webhook/API actions
  • Handoff summary
  • Multilingual support
Managed Enterprise
Custom / from $299+
  • Higher reply volume
  • Advanced integrations
  • Onboarding help
  • Custom limits and support
  • Optional customer-owned provider path
Fast pick
Pick Managed Starter

When you want to launch one bot quickly, keep billing simple, and start with a fixed included reply budget.

Pick Managed Business

When AI is becoming part of real support operations and you need better quality, actions, multilingual help, and more replies.

Pick Own-Key AI

When you already have OpenAI procurement or want all provider usage to stay inside the customer's own AI account.

Usage guardrails

What happens when managed usage gets close to the limit?

Managed AI is designed to make that moment obvious. We surface reply-allowance warnings in the dashboard, then guide the customer to either move up plan or add the next 1,000 replies.

That keeps the buying decision simple: stay on the current managed path and add more reply capacity, or move up to a larger monthly plan.

See Guardrails Contact Sales
Market context checked May 8, 2026

How the shortlist is priced right now.

Current competitor pricing pages lean hard on bundled inbox breadth, messaging channels, and AI usage billing. MyLiveChat wins the budget conversation when the website support workflow is still the center of gravity and you want the core stack to stay understandable.

Best fit today Website-first support teams that want free live chat, lower software overhead, and optional AI without committing to suite-vendor pricing on day one.
Intercom

$29/seat plus $0.99 per Fin outcome.

Strongest when the buyer wants an AI-first inbox, broader channels, and deeper workflow automation from the start. Higher seat and AI usage complexity than MyLiveChat.

Crisp

$95/workspace for the omnichannel step up.

Compelling when the shortlist requires WhatsApp, Instagram, SMS, and a shared inbox quickly. MyLiveChat stays simpler and cheaper when website chat and follow-up are the real job.

Zendesk

Broad service suite pricing follows broader scope.

The safer enterprise pick when the evaluation already includes web, mobile, social, and large-scale service operations. MyLiveChat is the leaner choice when the team does not need full-suite sprawl.

LiveChat

$19/user, then separate add-ons for more stack.

LiveChat pricing starts lower than suites, but AI chatbots, helpdesk, and knowledge base are sold as separate products. MyLiveChat keeps the buyer story tighter when one vendor should cover live chat plus optional AI.

What this means
MyLiveChat pricing is strongest when: you want free or low-cost live chat first, then layer AI into the same workflow without paying per-resolution suite pricing.
Competitors justify their higher spend with: broader same-inbox channels, more workflow automation, and more mature enterprise service operations.
The honest gap to keep in mind: same-queue WhatsApp, Instagram, Messenger, SMS, and deeper AI action-taking are still the clearest roadmap-sensitive areas for MyLiveChat.
Next steps for evaluators

Use pricing with the right proof pages.

If you are comparing budgets seriously, pair this page with the dated comparison matrix and migration guides so stakeholders can see both the savings case and the operational trade-offs.

Open comparison matrix See migration guides
Included on every plan

Core live chat capabilities, right from the start.

  • Unlimited chats and website coverage
  • 100+ themes and launcher layouts
  • Canned responses and transcript storage
  • Customizable widgets and fast message delivery
  • Desktop, web, and mobile agent experiences
  • Optional AI add-on available separately, starting at $29/site/month
At a glance

Compare the main differences

Feature Free Starter Basic Corporate Enterprise
Agents included 1 1 2-4 5-9 10+
Departments/websites Yes Yes Yes Yes Yes
Chat history retention 3 years 3 years 5 years 5 years 15 years
AI plans Separate pricing Starter from $29/site/mo Starter from $29/site/mo Starter from $29/site/mo Starter from $29/site/mo
Best fit Testing Lean teams Growing support Established ops Large teams
Free forever for 1 agent

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