Start here. The main demo experience should be embedded chat layouts, with lots of template links visible right away.
Launch free live chat with 1 included agent, scale into paid seat plans as your team grows, and choose AI billing when you want automation in the same customer workflow.
A forever-free starting point for teams that want branded website live chat with 1 included agent and room to grow.
Entry paid plan for lean teams that want premium support tools without adding operational weight.
A balanced plan for growing teams that need more seats and longer support history.
For established operations that want more seats, more continuity, and less compromise.
High-capacity coverage for larger organizations that need more seats and longer retention.
MyLiveChat has two AI billing systems. The important question is simple: who pays the model bill? If you want MyLiveChat to host the key and include replies, use Managed AI. If you already have your own OpenAI account and want direct provider billing, use Own-Key AI.
Managed AI: MyLiveChat
Own-Key AI: Your OpenAI account
Site plan with included replies and usage guidance.
$15/AI agent/month plus direct provider spend.
Teams that want predictable rollout, included reply budgets, and easier onboarding.
Teams with existing AI governance, provider budgets, or customer-owned model accounts.
We warn when usage gets close to the allowance and can guide the next 1,000 replies or plan upgrade.
You monitor provider-side spend and usage in your own OpenAI account.
When you want to launch one bot quickly, keep billing simple, and start with a fixed included reply budget.
When AI is becoming part of real support operations and you need better quality, actions, multilingual help, and more replies.
When you already have OpenAI procurement or want all provider usage to stay inside the customer's own AI account.
Managed AI is designed to make that moment obvious. We surface reply-allowance warnings in the dashboard, then guide the customer to either move up plan or add the next 1,000 replies.
That keeps the buying decision simple: stay on the current managed path and add more reply capacity, or move up to a larger monthly plan.