Self-serve answers + AI training, in one

A help center your visitors actually use.

Write articles once. They power your public help center, train your AI chatbot, and surface as canned replies for your live agents — all from a single markdown editor. Search analytics show exactly what visitors want next.

Build Your KB Free See a live KB
No article limit on free plan Public help center included Markdown + categories No credit card required
help.acme.com

Acme Help Center

Browse our most-asked questions, or search.

Search articles…
Billing Account Shipping
Billing
Refund policy & how to request one

Full refund within 30 days. Prorated thereafter. Process takes 3-5 business days…

1,243 views · 92% helpful
Account
Reset your password

Click "Forgot password" on the login page. We email a reset link valid for 1 hour…

412 views

Self-serve that scales

62%tickets self-served
5xmore searches than chats
1source for AI + humans
0extra fees vs Crisp / Intercom
Why a knowledge base

Write once. Deflect forever.

Most support tickets are the same five questions, asked over and over. A help center captures the answer once, then serves it 24/7 — through search, through your AI chatbot, and through your agent's canned-reply menu.

Cut tickets 60%+

Visitors search before they chat. A solid 20-30 article KB typically deflects more than half of what would have hit your inbox.

One source of truth

The same article powers public help, AI bot answers, and agent canned replies. Update one place — everyone sees the new wording.

Know what to write next

Search analytics show every "no result" query — the exact list of articles your KB is missing. Stop guessing what to publish.

Inside the KB

Modern editor. Public reader. Full analytics.

Authoring, publishing, and measurement — in one place.

Article editor

Write fast. Preview live. Publish in one click.

Write on the left and preview on the right. Headings, lists, links, tables, and article formatting render the way visitors will see them. Auto-saving every keystroke so you never lose work.

  • Split-pane source ↔ preview, single-pane "source only" mode
  • Status workflow: Draft → Visible → Hidden
  • Per-article toggles: "Visible in widget" + "Use for AI training" are independent
  • Categories with color tags + custom slug per article
  • Auto-saves, no Save button to remember
# Refund policy

We offer a **full refund**
within 30 days, no
questions asked.

## Annual plans
Prorated after the
first 30 days.
Refund policy
We offer a full refund within 30 days, no questions asked.
Annual plans
Prorated after the first 30 days.
Public Help Center

A polished help center, no front-end work.

Your articles automatically render at a public URL with a brand-customizable hero, category sidebar, search bar, and per-article reader. Set your accent color, drop your logo, optionally embed your chat widget — the help center reflects your brand without custom design work.

  • Branded hero with custom name, tagline, banner, accent color
  • Header + footer logo upload (URL-based)
  • Category sidebar with article counts + color dots
  • Popular articles section (auto-sorted by views)
  • Per-article was-this-helpful Yes / No
  • Optional chat-widget embed on every help page
  Categories
Billing   12
Account   8
Shipping   6
Returns   4
Search analytics

Know exactly what to write next.

Every search query is logged. Top queries show what's working; the no-results log is your backlog of articles to write — questions visitors asked that you don't yet have content for. "Underperforming articles" flags content that gets thumbs-down feedback so you can rewrite it.

  • Top searches table (last 30 days, filterable)
  • No-results queue — the exact articles you should write next
  • Rising terms (last 7d > previous 7d) — catch trends early
  • Per-article view counts + helpful ratios
  • Search-source split (chat widget vs public help center)
  • CSV export for your own BI
  Search analytics (30d)
refund policy   42×
shipping cost   38×
enterprise SLA   11× (no result)
2FA setup   7× (no result)
AI training, included

The same articles power your AI chatbot.

Every article you publish becomes training data for the AI chatbot — no separate "AI corpus" to maintain. Articles are chunked + retrieved per question, so the bot's answers cite the exact article they came from. Toggle off "Use for AI" on any article that should stay public-only or internal-only.

  • Zero-config: any visible article is automatically AI-eligible
  • Per-article opt-out for internal-only or AI-noisy content
  • One-click migration from legacy AI training sources
  • Bulk import: paste multiple markdown docs separated by ---
  • AI bot cites which article it pulled from in every reply
  AI cited this article
What's the refund window?
30 days from purchase, full refund.
Source: Refund policy · KB
3 steps to a live KB

From zero to public help center in one afternoon.

No theme to install. No hosting to configure. No CMS to learn.

Write your articles

Markdown editor with live preview. Bulk-import a stack of existing docs separated by --- or migrate from your AI training sources in one click.

Customize the look

Set the help-center name, tagline, accent color, and logo. Toggle which sections show (popular articles, category sidebar, search bar). Branded in 5 minutes.

Share the URL

Your help center lives at a public URL ready to link from your nav, footer, and emails. Visitors search, read, and rate articles. You watch tickets drop.

Why this KB

Help center + AI training, one product.

Most help-center tools make you maintain articles in two places. We don't.

  MyLiveChat KB Help-center-only tool AI bot with KB add-on
Public help-center rendererOften add-on
Same articles train your AI botSeparate sync
Markdown editor with live previewMostlyOften plain text
Search analytics + no-result queueHigher tiersBot-only
Brand customization (logo, color)Limited
Was-this-helpful per article
Integration options for article workflowsHigher tiers
Free plan, no article limitOften cappedTrial only
One source of truth

Help articles that serve visitors, agents, and AI from the same place.

MyLiveChat keeps help content practical: publish public articles, make them searchable in the widget, share them in replies, and use the same approved content for AI answers.

Best fit

Website-first teams that want a public help center, AI answers based on the same articles, and a low-friction path from self-serve to live chat. This is especially strong when you do not want separate KB and AI products drifting apart.

Easy migration

Bring over existing articles from another help center and use them for public answers, agent replies, and optional AI without maintaining two separate content libraries.

Good expectations

MyLiveChat is focused on website support. If you need a large enterprise knowledge program across many internal systems, review your requirements with the team before switching.

Content confidence

The strongest message is still "one source of truth," not "the biggest knowledge suite."

MyLiveChat keeps the promise simple: the same article can power the public help center, widget search, agent replies, and AI answers without duplicate maintenance or separate onboarding.

Choosing fit
  • Choose MyLiveChat when public help, AI answers, and live chat handoff matter most.
  • Review requirements first when external-document sync and enterprise translation workflows are non-negotiable.
  • Use migration guides when replacing Crisp, Intercom, or Zendesk in stages instead of all at once.
"We wrote 30 articles over a long weekend. Within a month our chat ticket volume dropped 58% — visitors were finding their answers in the help center first. The fact that those same articles also train our AI bot meant we got two products' worth of value out of one weekend of writing."
DK
Daniel K. Founder, B2B SaaS startup
Common questions

Frequently asked.

Do my articles count against any AI quota?
No — articles themselves are unlimited on every plan. The AI quota only counts replies the bot generates. Write as many KB articles as you need; only pay for AI when the bot uses them to answer a visitor.
Can I host the help center on my own domain?
Yes — CNAME your subdomain (e.g. help.acme.com) to our hosted help center URL. The branding controls (logo, accent color, name, tagline) plus your custom subdomain make it indistinguishable from a help center you built yourself.
Can search inside the chat widget AND on the help center?
Both. Visitors can search articles directly inside the chat widget (without opening the help center page) AND on your branded public help center. Both searches log to the same analytics, so you see all the queries in one place.
Can I migrate articles from Zendesk, Intercom, or Crisp?
Yes. MyLiveChat includes KB import paths for Zendesk Guide and generic exports, plus practical migration flows for Crisp and Intercom content. The key difference after import is that the same migrated articles can immediately power your public help center and AI bot instead of needing a separate knowledge sync step.
What format are articles in?
Markdown. The editor has a split-pane preview so you see exactly what visitors will see. We render headings, lists, links, images, code blocks, blockquotes, and tables. Bulk-import accepts a markdown blob with multiple articles separated by ---.
How does the AI use the articles?
When a visitor asks the bot a question, we retrieve the most relevant article chunks and feed them as grounded context to the LLM. The bot's answer cites which article it pulled from, so visitors trust the response and admins can audit accuracy. See the AI Chatbot page for details.
Can I see which questions visitors are asking that don't have an answer?
Yes — the "no-results queue" in search analytics shows every query that returned zero matching articles, ranked by frequency. That's effectively your backlog of articles to write next, derived from real visitor demand instead of guesswork.
All in one platform

The KB is one of three products in MyLiveChat.

Live Chat Platform

Real-time messaging, agent console, smart triggers.

Learn more →

AI Chatbot

Grounded in YOUR knowledge base. Smart handoff to humans.

Learn more →

Knowledge Base (you are here)

Public help center + AI training data, in one editor.

 

Stop answering the same question 50 times.

Free plan. No article limit. Public help center included. No credit card required.

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