Live chat + AI bot, on a free plan

Live chat software your visitors actually want to use.

Real-time messaging, an AI chatbot that hands off to humans, proactive triggers, and a built-in knowledge base — all under one widget. Drop one line of script, start chatting in 5 minutes.

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Free plan, no credit card 5-minute install Trusted since 2003 4.8 on G2 & Capterra
💬

Sarah from Acme

Online · replies in seconds

Hi there! Anything I can help with today?
Yes — do you offer team plans?
Absolutely. Our Starter plan covers up to 3 agents at $19/mo. Want me to walk you through it?

Powering live chat for 20+ years

20+years in business
500K+chats served daily
120+countries
99.99%uptime SLA
Why live chat

The fastest way to turn website visitors into customers.

Email is slow. Phone is friction. Live chat catches visitors at peak intent — while they're still on your pricing page, still in your shopping cart, still deciding.

3x faster than email

Visitors get answers in seconds, not hours. Our customers see a 3x improvement on average response time the day they install.

AI handles the routine

Built-in AI chatbot answers FAQs from your knowledge base 24/7. Hands off cleanly to a human when the question gets complex.

Lift conversion 20-40%

Proactive Smart Triggers nudge visitors at the right moment — on pricing, in checkout, or about to leave. Common lift: 20-40%.

What's inside

Everything you need in one widget.

Not a glorified contact form. A complete conversational platform.

Real-time messaging

Conversations that feel like chat, not tickets.

Modern message bubbles, typing indicators, file attachments, voice notes, and read receipts. Plus voice input, audio chat, and video chat right inside the chat window — for the moments where typing isn't enough. Visitors get a familiar experience — no learning curve, no email-thread confusion.

  • Send + receive files, images, and voice notes
  • Voice input — visitors dictate messages instead of typing (great on mobile)
  • One-click audio & video chat for high-touch moments — in the same window
  • Typing indicators in both directions
  • Saved replies for the questions that come up daily
  • Multi-agent assignment with automatic routing
  • Full transcript emailed to visitor + saved to dashboard
Live Conversation
Hi Sarah! Quick question on pricing...
Sure! Which plan are you considering?
Starter, but unsure on agent count...
Starter is 3 agents. Need more? Growth covers 10.
AI Chatbot

An AI that knows your product — not a generic bot.

Drop your help articles, FAQs, and policy docs into the Knowledge Base. The AI uses them as grounded context so answers reflect your actual policies, not made-up guesses. Hands off to a human the moment a question goes outside its lane.

  • RAG-grounded answers from your KB articles
  • Auto-handoff to a human on detected intent or visitor request
  • Translates inbound messages on the fly (12+ languages)
  • Per-site spend cap with managed-key option
  • Full chat log + handoff reasons for every conversation
  AI Reply
What's your refund policy?
Refunds within 30 days, no questions asked. (from "Returns" article)
Can I extend that for an enterprise contract?
→ Handed off to Sarah
Smart Triggers

Catch visitors at peak intent.

Pre-baked rules like "on /pricing for 30s" or "exit-intent on checkout" proactively pop a chat bubble with a contextual greeting. Eight templates ship ready to use; build your own with a visual rule builder.

  • 8 starter templates: pricing dwell, exit intent, returning visitor, mobile, deep-scroll, idle, from-Google, checkout
  • Per-visitor cooldown stops the same trigger pestering the same person
  • Conditions evaluated client-side — no extra server pings per page
  • Combine with Visitor Segments for surgical targeting
  Trigger fired
Pricing dwell · matched at 32s
"Looking at our plans? Happy to walk you through what fits your team."
Visitor clicked Reply → chat opened
Knowledge Base + Help Center

One source of truth for both AI and humans.

Write articles once. Visitors find them via the public Help Center, your AI uses them as RAG context, agents drop them as canned replies. Built-in search analytics show exactly which questions your KB doesn't answer yet.

  • Markdown editor with live preview + status workflow (draft / visible / hidden)
  • Public Help Center on a brand-customizable URL
  • Search analytics: top queries, no-results queue, helpful ratios
  • One-click bulk import + AI training source migration
  • REST API to manage articles + tags programmatically
  Top searches (30d)
shipping cost   42×
refund policy   28×
enterprise SLA   11× (no result)
Set up in minutes

From signup to first chat in under 5 minutes.

No engineering team required. No platform-specific plugins to chase down.

Create your account

Sign up free, pick your subdomain, configure your team. We pre-fill sensible defaults so you can be live with zero clicks.

Drop one script tag

Copy a single <script> snippet onto every page (or use our WordPress / Shopify / Magento plugins). The widget renders instantly.

Start chatting

Open the agent console, accept your first chat, and you're live. Configure AI, triggers, and KB whenever you're ready — not before.

Why MyLiveChat

Compare with the alternatives.

The same conversational power as Intercom, Drift, and Crisp — without enterprise pricing or per-seat surprise bills.

  MyLiveChat Intercom-class Email-only
Real-time live chat
AI chatbot with RAG handoff Add-on, $$$
Smart proactive triggers Higher tiers
Public knowledge base + help center Add-on
REST API + webhooks Enterprise plan
Free plan with no time limit 14-day trial Free
Per-agent pricing No, flat plans Yes, $50-100/seat —
Average response time Seconds Seconds Hours
"We switched from Intercom to MyLiveChat and cut our chat tooling spend by 70% — while our agents actually preferred the new console. The AI handoff alone closed one full support seat we were planning to hire."
JM
Jamie M. Head of Customer Success, mid-stage SaaS
Common questions

Frequently asked.

Is the free plan really free, or trial-disguised?
Genuinely free, no time limit, no credit card. The free tier covers 1 agent and unlimited chats. You upgrade when you outgrow the agent count, not when a timer runs out.
How long does install take?
Less than 5 minutes for the standard JavaScript snippet. WordPress / Shopify / Magento each have one-click extensions. Custom CMS? Drop the snippet in your global footer template — that's it.
Do you offer an AI chatbot, or is that a separate product?
Same widget, same dashboard, same console. Choose between our managed AI (we provide the OpenAI key, billed per reply) or bring-your-own-key (you pay OpenAI directly). The AI uses your Knowledge Base articles as grounded context — not generic answers.
Can my developers integrate it with our app?
Yes — we ship a public REST API v1 (token-authenticated, scope-gated, rate-limited), outbound webhooks (HMAC-signed, retry queue), and a JavaScript Visitor SDK for identify / update / track. Sample receivers in Node, Python, and PHP.
What about data privacy?
Your customer data stays in your dedicated MyLiveChat workspace. We're SOC2 Type II audited, GDPR-compliant out of the box, and offer EU / North America data residency. Visitor records are deletable on request from your dashboard or via the API.
How do you compare to Intercom, Drift, or Crisp?
Same feature set in the categories that matter for live chat (real-time messaging, AI handoff, proactive triggers, KB). Different pricing model: we charge a flat plan, not per-seat. Customers typically save 50-70% switching from per-seat chat platforms while picking up the AI-in-the-loop features other tools charge extra for.
All in one platform

Live Chat is one of three products in MyLiveChat.

Live Chat Platform (you are here)

Real-time messaging, agent console, smart triggers.

 

AI Chatbot

Grounded in YOUR knowledge base. Smart handoff to humans.

Learn more →

Knowledge Base

Public help center + AI training data, in one editor.

Learn more →
Beyond the live moment

MyLiveChat is strongest when web chat is the center of support, but the workflow does not stop at the widget. Offline capture, ticket follow-up, queue views, macros, and AI handoff all land in the same support operation.

See shared inbox workflow

Your first chat in 60 seconds.

Free plan. 5-minute install. No credit card. Cancel any time.

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Joining 100,000+ teams · 4.8 average

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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